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Claim Team

Thank you to customers

who purchased a vehicle through KAFESTA
However, some of the customers are dissatisfied after receiving
the vehicle a used vehicle cannot be as perfect as a new vehicle.
There is always a difference between the quality of the vehicle you expect
and the quality of the vehicle you receive
"There is no cheap and good product" anywhere.

Therefore, if it is expensive,
it is a little bit better quality,
and if it is cheap,it is a bad quality vehicle.
Remember this!

 

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problems with which claims can be applied are as follows

* If the vehicle is reported within two weeks of arriving at the port
* If the mileage is less than 50km after arrival
* The engine, transmission, and 4WD are not operating at all
* Information mismatch – Chassis number, engine volume and fuel type incorrect to purchase information
* Video submitted showing clear chassis numbers and symptoms of the problem
(less than 2 weeks, less than 50 km)

 

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NOTE : DO NOT disassemble or fixate!
When the engine/transmission is not working
in the Arrivals Hall, DO NOT disassemble or secure.
Take a video and charge it right away.
If the vehicle has been dismantled completely, partially, or already fixed
we will not participate in the claim settlement

 

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Claim application and settlement sequence

Step 1: File a claim
Submit your video with details
Step 2: KAFESTA's arbitration with the seller
KAFESTA will verify that the claim applies
If it is a legitimate claim
we will deliver the issue to the seller and start an arbitration
* If the mileage is less than 50km after arrival
* The engine, transmission, and 4WD are not operating at all
* Information mismatch – Chassis number, engine volume and fuel type incorrect to purchase information
* Video submitted showing clear chassis numbers and symptoms of the problem
(less than 2 weeks, less than 50 km)

 

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Standard of compensation

• Compensation may be made in the form of a discount that provides a refund of parts or fees
• Evaluate the amount of compensation in accordance with the company's operating policy
• All compensation standards are set by comparing repair prices in Korea with those in the local market
KAFESTA will verify that the claim applies
• Do not take into account repair costs at customer destinations
• The compensation amount shall not exceed the vehicle price stated on the invoice

 

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How to apply for a claim

1. Go to the order page to file a claim for 'My page'.
2. Click the 'Claim application' button shown in 'My page'.
3. Check the compensation policy and submit a video detailing the performance
issues to the vehicle's VIN number of the chassis) number.

* Claims must be filed at KAFESTA within 14 days after
the vehicle arrives at the destination port.
Please check the expected arrival time(ETA) of your order