Thank you to customers who purchased a vehicle through KAFESTA However, some of the customers are dissatisfied after receiving the vehicle a used vehicle cannot be as perfect as a new vehicle. There is always a difference between the quality of the vehicle you expect and the quality of the vehicle you receive "There is no cheap and good product" anywhere.Therefore, if it is expensive, it is a little bit better quality, and if it is cheap,it is a bad quality vehicle. Remember this!
problems with which claims can be applied are as follows
NOTE : DO NOT disassemble or fixate! When the engine/transmission is not working in the Arrivals Hall, DO NOT disassemble or secure. Take a video and charge it right away. If the vehicle has been dismantled completely, partially, or already fixed we will not participate in the claim settlement
Claim application and settlement sequence
we will deliver the issue to the seller and start an arbitration
Standard of compensation
How to apply for a claim
Claims must be filed at KAFESTA within 14 days after the vehicle arrives at the destination port. Please check the expected arrival time(ETA) of your order
Message us your question!
We have received your message and would like to thank you for writing to us. If your inquiry is urgent, please use the telephone number listed below to talk to one of our staff members. Otherwise, we will reply by email as soon as possible.
T: +82.32.565.8643 | FAX : +82.32.565.8644 | e-mail : sales@kafesta.com | Address: #710 You-il Plaza Wondang daero-848, Seo-gu, Incheon City, Republic of Korea Business License No. : 551-81-00701 | CEO : Steven Lee | Personal Information Protection Officer : Steven Lee